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Support
Use the form below to reach our support team. Include your order number, checkout email, product model, and clear photos or videos when they help us verify a return, refund, warranty, or shipping issue. By submitting this form, you acknowledge our Privacy Policy.
Brand Name: TEPOTZ. Registered Business Entity: Quanzhou Fengze Xixin Trading Co., Ltd. Public Email: support@tepotz.com (We aim to reply within 24 hours, 7 days a week). Public Phone: +86 17276259377. Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside of our phone service hours, please reach out via email.
Registered Business Address: Room 414, Block B, Shida Building, No. 168 Qiyun Road, Fengze District, Quanzhou City, Fujian Province, China. The registered business address is not automatically the return destination for your order. Contact support@tepotz.com (We aim to reply within 24 hours, 7 days a week) before returning any product and obtain return authorization and the official return address. The authorized location may vary depending on your order, product, fulfillment channel, inventory location, and available return-processing resources. Do not send a return directly to an Amazon FBA facility, carrier pickup point, third-party warehouse, or other fulfillment facility unless TEPOTZ has expressly provided that location as the authorized return address.
For order support, include your order number and checkout email. For security, never send full card numbers, passwords, or one-time passcodes through this form. TEPOTZ never charges recruitment fees or asks applicants for payment credentials, cryptocurrency, or gift cards. Verify suspicious offers through support@tepotz.com. Read our Recruitment and Impersonation Warning.
