Support

Safety & care guide.

Always read and follow the product manual, charging instructions, cleaning and maintenance guidance, water-resistance limitations, storage instructions, and intended-use limits for your exact TEPOTZ model.

Charging Safety

Charge via USB cable using a 5V input. Charging time is approximately 90 minutes. Use the included cable or an approved equivalent. Disconnect after full charge and avoid charging unattended for extended periods.

Cleaning Instructions

After each trim, empty the vacuum collection bin over a trash receptacle. Use the cleaning brush to clear blade debris, then rinse supported parts only. Dry the bin and blade area fully before reassembling.

Water / Rinse Notes

IPX7 support is based on model-specific documentation for CDV008. Rinse under running water only where instructed. Do not submerge for extended periods, and allow the head and bin to dry before charging.

Storage & Travel Lock

Empty the bin before storage. Keep the tool, guide combs, USB cable, and pouch together in a dry location. Engage travel lock before packing if enabled, and keep away from direct sunlight or high heat.

Blade and bin maintenance.

  • Inspect blade teeth and guide combs before trimming
  • Empty the vacuum bin during longer beard sessions
  • Stop use if the blade is bent, damaged, or unusually noisy

What to avoid.

  • Do not charge with damaged or incompatible cables or power sources
  • Do not trim near strong airflow that can scatter clippings
  • Do not store with wet debris inside the collection bin
  • Do not use on irritated, broken, or cut skin
  • Do not submerge for extended periods
  • Do not allow children to use without adult supervision

Need help?

Our support team can help with care questions, warranty claims, replacement parts, and model-specific documentation. Built-in 3.7V rechargeable lithium-ion batteries conform to standard international air cargo safety guidelines (UN38.3) where supported by matching battery documentation. Do not ship a damaged, swollen, leaking, overheated, or otherwise unsafe battery product back without first contacting TEPOTZ for instructions.