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Warranty & support.

Last updated: September 25, 2026. Eligible TEPOTZ products include a 2-year limited manufacturer warranty from the carrier-confirmed delivery date.

Verified defects in materials or workmanship under normal household use
Failure to power on caused by a covered manufacturing defect
Motor or drive-system failure under normal use
Charging-circuit or charging-port failure caused by a covered defect
Verified internal-battery or charging-system manufacturing defects reviewed under the 2-year product warranty
Display, indicator, power-button, speed-control, or charging-indicator failure caused by a covered defect

TEPOTZ does not provide a separate battery-only warranty period. Approved remedies may include troubleshooting, repair, replacement, store credit, or refund subject to applicable law.

Normal wear and tear, cosmetic scratches, discoloration, or coating wear
Dull or worn blades, cutters, foils, shaving heads, combs, guards, brushes, or other wear items
Normal battery aging or normal capacity reduction
Misuse, abuse, neglect, improper cleaning, improper charging, incompatible chargers or power sources
Water exposure beyond the product's stated rating, fire, drops, impacts, extreme temperatures, blocked or damaged cutting components
Unauthorized modification or repair, commercial or salon use unless expressly sold for that purpose, loss, theft, intentional damage, third-party damage, unauthorized-seller purchases, skin irritation caused by sensitivity or incorrect use, or dissatisfaction when the product functions within specification

Warranty details.

Warranty Period

TEPOTZ provides a 2-year limited manufacturer warranty from the carrier-confirmed delivery date for eligible products. Coverage applies only to verified defects in materials or workmanship arising under normal household use and according to the product manual, charging instructions, cleaning and maintenance guidance, water-resistance limitations, and intended-use requirements.

Who Is Covered

This warranty applies to the original purchaser of a genuine TEPOTZ product purchased from our official website or an authorized sales channel. It is not transferable and may require proof of purchase, order number, carrier-confirmed delivery date, product model, and product-identification information.

No Separate Battery-Only Warranty

TEPOTZ rechargeable electric shavers contain an internal rechargeable battery, but TEPOTZ does not provide a separate battery-only warranty period. Verified battery or charging-system manufacturing defects may be reviewed under the 2-year product warranty. Normal battery aging and capacity reduction are excluded.

Available Warranty Remedies

For an approved claim, TEPOTZ may troubleshoot, repair the product, replace a defective part, replace the product with the same or a functionally equivalent model, issue store credit, or refund the eligible purchase amount. A replacement product or part does not restart or extend the original warranty period unless required by law.

Replacement Support

For approved claims involving a verified defect, damaged arrival, or incorrect item, TEPOTZ may ship a replacement based on inventory availability and claim type. In some cases, the original product must be returned using a prepaid label or approved return solution before or after replacement shipment.

Warranty Return Shipping

For approved warranty claims in the 48 contiguous United States, TEPOTZ will provide a prepaid return label or another approved return solution when a return is required. Do not ship a swollen, leaking, overheated, damaged, or otherwise unsafe battery product unless TEPOTZ has provided specific instructions.

Claim Processing Time

After receiving all required information or the returned product, TEPOTZ normally inspects and processes a warranty claim within 3 to 5 business days. Complex claims, missing information, carrier delays, high-volume periods, unavailable replacement inventory, or additional technical review may require more time.

Relationship to Consumer Rights

This warranty gives customers specific rights. Customers may also have additional rights under applicable consumer-protection laws. Nothing in this policy limits rights that cannot legally be limited or excluded.

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How to start a claim.

Contact Support

Contact support@tepotz.com (We aim to reply within 24 hours, 7 days a week) or +86 17276259377 as soon as the issue is identified.

Share Order Number

Provide your order number, proof of purchase, and carrier-confirmed delivery date.

Share Model

Tell us the product model and any available product-identification information.

Describe Issue

Explain the problem clearly, when it started, and any troubleshooting already attempted.

Upload Photo/Video

Attach photos or videos showing the issue, product label, charging indicator or display information, and packaging damage when relevant.

Receive Next Steps

Our team will review the claim, confirm coverage, and provide troubleshooting, return, replacement, repair, store-credit, or refund next steps where approved.

Replacement heads & accessories.

Digital manuals, quick-start guides, charging instructions, cleaning and maintenance guidance, blade or foil replacement information, storage guidance, and troubleshooting steps may be provided on the website or through customer support. Where available, replacement shaving heads, foils, blades, combs, guards, charging cables, protective caps, cleaning brushes, or accessories may be offered for purchase after the warranty period or when the item is not covered.

Ask Support

Need help now?

Contact our support team with your order number, model, carrier-confirmed delivery date, and a description of the issue. Return authorization is required before shipping any product. The registered business address is published for business identification only and is not automatically a return destination. Contact support@tepotz.com to receive return authorization, the exact authorized return address, and the required procedure before shipping any return.

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