Support

Warranty & support.

Last updated: August 3, 2026. Eligible TEPOTZ products include a 2-year limited manufacturer warranty from the carrier-confirmed delivery date.

What's covered.

  • Verified defects in materials or workmanship under normal household use
  • Failure to power on caused by a covered manufacturing defect
  • Motor or drive-system failure under normal use
  • Charging-circuit or USB-C port failure caused by a covered defect
  • Verified internal-battery or charging-system manufacturing defects reviewed under the 2-year product warranty

TEPOTZ does not provide a separate battery-only warranty period. Approved remedies may include troubleshooting, repair, replacement, store credit, or refund subject to applicable law.

What's not covered.

  • Normal wear and tear, including dull or worn blades, cutters, foils, shaving heads, combs, guards, or brushes
  • Normal battery aging or normal capacity reduction
  • Misuse, abuse, neglect, improper cleaning, or improper charging
  • Use of incompatible chargers or power sources
  • Water exposure beyond the product's stated rating
  • Drops, impacts, fire, extreme temperatures, unauthorized modification or repair, loss, theft, or intentional damage

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How to start a claim.

01

Contact Support

Contact support@tepotz.com or +86 18159517688 as soon as the issue is identified.

02

Share Order Number

Provide your order number, proof of purchase, and carrier-confirmed delivery date.

03

Share Model

Tell us the product model and any available product-identification information.

04

Describe Issue

Explain the problem clearly, when it started, and any troubleshooting already attempted.

05

Upload Photo/Video

Attach photos or videos showing the issue, product label, charging indicator or display information, and packaging damage when relevant.

06

Receive Next Steps

Our team will review the claim, confirm coverage, and provide troubleshooting, return, replacement, repair, store-credit, or refund next steps where approved.

Replacement heads & accessories.

Replacement shaving heads, foils, blades, guide combs, charging cables, protective caps, cleaning brushes, and accessories may be available for supported models. Consumable cutting components and accessories that wear through normal use are not covered for normal wear.

Ask Support

Need help now?

Contact our support team with your order number, model, carrier-confirmed delivery date, and a description of the issue. Return authorization is required before shipping any product.

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