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Policy Center · Shipping
Last updated: September 25, 2026
TEPOTZ currently ships only to physical residential or commercial street addresses in the 48 contiguous United States. Free Standard Shipping is available for eligible street addresses in the 48 contiguous United States. Tracking is provided after dispatch when available from the carrier.
We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, PO Boxes, APO/FPO/DPO addresses, or other unsupported destinations. Orders to excluded or unsupported destinations may be blocked, canceled, and refunded.
Order cut-off time is 5:00 PM Eastern Time (ET), Monday-Friday. Orders are generally processed and prepared for shipment within 1 to 2 business days after payment authorization is completed, excluding weekends and public holidays. Orders placed after cut-off, on weekends, or on public holidays begin processing on the next business day. Processing time is separate from carrier transit time.
Free Standard Shipping has 1-2 business-day processing plus 3-5 business-day transit after dispatch, for an estimated 4-7 business-day total. Express Shipping costs $12.99 and has 1-2 business-day transit after dispatch, for an estimated 2-4 business-day total. These are estimates, not guaranteed delivery dates.
Delivery estimates are not guaranteed and may be affected by carrier disruptions, severe weather, peak seasons, inventory verification, address problems, security review, or circumstances outside TEPOTZ's reasonable control. If we cannot dispatch within the stated processing period, we will contact you with a revised estimate and, where applicable, a cancellation option for the unshipped order.
Sales tax is calculated and displayed at checkout based on your shipping address. Prices are listed in USD. TEPOTZ does not charge any hidden cross-border customs fees or duties after checkout for orders delivered within the 48 contiguous United States.
TEPOTZ rechargeable electric shavers contain an internal lithium-ion battery and charge through USB-C. Due to carrier and transport restrictions, these products cannot ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, PO Boxes, APO/FPO/DPO addresses, or other unsupported destinations under this policy.
TEPOTZ products are manufactured in China.
Depending on product availability, inventory location, and the customer's delivery address, orders may be fulfilled through authorized third-party fulfillment facilities or overseas warehouse locations, including fulfillment resources located in the United States.
The location from which an order is shipped does not change the identity of the website operator or the product's country of manufacture.
TEPOTZ is operated by Quanzhou Fengze Xixin Trading Co., Ltd., a company registered in China.
Orders may ship via USPS, UPS, FedEx, or regional carriers depending on location, order size, stock availability, product type, routing efficiency, or operational requirements. For eligible returns, TEPOTZ may use an authorized Amazon FBA facility or another overseas warehouse where available. Customers must contact TEPOTZ before returning a product and may not independently select a fulfillment center or warehouse.
After dispatch, TEPOTZ will send a shipping confirmation email containing the tracking number when available. Carrier tracking may take 24 to 48 hours to update after the package is accepted by the carrier.
Customers are responsible for providing a complete and accurate shipping address at checkout. TEPOTZ is not responsible for delays, failed deliveries, or lost packages caused by an incorrect, incomplete, or outdated address supplied by the customer. Contact us immediately if you notice an address error.
If tracking shows a significant delay, no movement, delivery to the wrong location, or visible transit damage, contact TEPOTZ with the order number and tracking number. We will review the shipment with the carrier and, where appropriate, arrange support under our Returns & Refunds Policy.
If a package is returned because of an incorrect address, failed delivery attempts, refusal, or failure to collect the parcel, TEPOTZ may deduct the actual return shipping cost, reshipment cost, and any applicable handling charges from the refund where permitted by law.
For shipping questions, tracking assistance, or delivery issues, contact TEPOTZ at support@tepotz.com (We aim to reply within 24 hours, 7 days a week), phone +86 17276259377, or by mail at our Registered Business Address: Room 414, Block B, Shida Building, No. 168 Qiyun Road, Fengze District, Quanzhou City, Fujian Province, China. Phone service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside of our phone service hours, please reach out via email.
