Have an account? Log in to check out faster.
Policy Center · Legal
Last updated: September 25, 2026
Brand Name: TEPOTZ. Registered Business Entity: Quanzhou Fengze Xixin Trading Co., Ltd. Website: https://tepotz.com. Public Email: support@tepotz.com (We aim to reply within 24 hours, 7 days a week). Public Phone: +86 17276259377. Registered Business Address: Room 414, Block B, Shida Building, No. 168 Qiyun Road, Fengze District, Quanzhou City, Fujian Province, China.
You must be at least the age of majority in your jurisdiction or use the website under supervision of a parent or legal guardian. If you create an account, you are responsible for login credentials and activity under your account.
You agree not to use the website or services to violate laws or third-party rights, submit false or fraudulent information, interfere with website security or checkout, upload malicious code, attempt unauthorized access, scrape data, or use products or services for unsafe, unlawful, abusive, or policy-manipulation purposes.
Your order is an offer to purchase products from TEPOTZ. We may accept, reject, cancel, or limit an order for reasons including product availability, payment authorization failure, pricing or product information errors, suspected fraud, shipping restrictions, unsupported destinations, or violation of these terms.
Product availability may change without notice. If an item becomes unavailable after purchase, we may contact you to offer a replacement, waitlist option, or refund.
Prices, promotions, discount codes, and bundles are displayed on the website, Deals page, product pages, or announcement bar when active and may change without notice. Promotions may have limitations, expiration dates, or eligibility requirements. Taxes and fees, if any, are handled according to checkout display and applicable laws.
Payment must be successfully authorized before an order is processed. TEPOTZ uses secure checkout and trusted payment processors and may cancel or delay orders if payment cannot be verified, a chargeback or payment dispute is opened, or fraud-prevention systems flag a transaction for review.
TEPOTZ makes reasonable efforts to display accurate product descriptions, specifications, prices, availability, images, accessories, delivery estimates, charging information, runtime estimates, shaving-head information, and promotional details. Actual charging time, runtime, shaving closeness, skin comfort, noise, and grooming results may vary by model, battery condition, charger, hair type, skin sensitivity, maintenance, and operating conditions.
Website information, including grooming guides, shaving tips, skin-comfort suggestions, charging guidance, safety information, and blog content, is general information only and is not medical, dermatological, electrical, technical, safety, or legal advice.
Customers are responsible for charging, cleaning, maintaining, storing, and using TEPOTZ products safely and only for their intended personal-grooming purposes. Follow the product manual, use a compatible USB-C power source, keep ports and cables dry, inspect shaving heads, foils, blades, guards, and attachments before use, and do not immerse or rinse the product unless the exact model is expressly rated for that use.
TEPOTZ may provide manuals, safety guidance, specifications, usage tips, troubleshooting support, and product documentation for select models. Certification, testing, declaration, or compliance documents apply only to the specific model, version, batch, component, or scope stated in each document.
Shipping and delivery are governed by our Shipping Policy. TEPOTZ currently ships only to physical residential or commercial street addresses in the 48 contiguous United States. Published shipping options are Free Standard Shipping and Express Shipping. Delivery estimates are not guaranteed unless expressly stated.
Returns, exchanges, refunds, replacement support, and warranty support are governed by our Returns & Refunds Policy and Warranty & Support Policy. Contact TEPOTZ before returning any product so we can provide authorization and instructions.
TEPOTZ provides customer support by email and, when available, live chat or other support channels. We aim to reply by email within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside of our phone service hours, please reach out via email. Complex warranty or carrier investigations may require additional time for final resolution.
If you submit reviews, photos, videos, comments, feedback, or other content to TEPOTZ, you grant TEPOTZ a non-exclusive, worldwide, royalty-free license to use such content for operating the website, providing customer support, product improvement, and displaying the content in connection with the submission, subject to applicable law and our Privacy Policy.
TEPOTZ will not use identifiable customer photos, videos, testimonials, or reviews in public advertising, paid advertising, or promotional campaigns without separate permission where required under our Privacy Policy.
All content on the website, including text, images, product photos, graphics, icons, logos, layouts, videos, designs, brand names, and other materials, is owned by or licensed to TEPOTZ and protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, display, sell, or exploit website content without prior written permission.
Our website may contain links to third-party websites, payment providers, shipping carriers, apps, analytics tools, or service providers. These links and services are provided for convenience. TEPOTZ is not responsible for third-party websites, policies, practices, content, security, availability, or accuracy.
Except for express warranties stated in our Warranty & Support Policy and warranties required by law, the website, content, products, and services are provided on an as-available basis. To the fullest extent permitted by law, TEPOTZ disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, TEPOTZ is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of our website, products, content, or services. Our total liability for claims related to a product purchase is limited to the amount paid for the product giving rise to the claim.
These Terms are generally governed by the laws applicable to the registered business entity in China, except where mandatory consumer protection laws in the customer's state or place of residence apply.
Nothing in these Terms limits any non-waivable statutory consumer rights available under applicable United States federal or state law.
We may update these service terms from time to time. Changes take effect when posted on our website unless otherwise required by law. Continued use of our website after changes are posted means you accept the updated terms.
For questions about these Terms of Service, contact support@tepotz.com (We aim to reply within 24 hours, 7 days a week) or +86 17276259377.
