Legal & Policies

Policy center.

Find shipping, returns, privacy and cookie/tracking information, payment, warranty, quality documentation, service terms, legal notices, and contact information for TEPOTZ purchases and website use.

About TEPOTZ

Brand name, public email, public phone, registered business address, return address instructions, service area, and return authorization note.

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Shipping Policy

Free Standard Shipping for eligible street addresses in the 48 contiguous United States, 1-2 business-day processing, Express Shipping for $12.99, tracking, and lithium-battery shipping restrictions.

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Returns & Refunds

30-Day Returns & Exchanges, $0.00 restocking fee, reason-based return shipping, hygiene limits, and refund timing.

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Payment Policy

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay, USD pricing, and secure Shopify checkout.

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Privacy Policy

What information we collect, how we use it, cookie and tracking practices, and your privacy rights.

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Terms of Service

Terms of website use, orders, acceptable use, product information, intellectual property, warranty references, limitations of liability, and governing terms.

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Legal Notices

Website ownership, business registration and fulfillment disclosures, recruitment and impersonation warning, content rights, third-party services, and policy relationships.

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Warranty & Support

2-Year Limited Manufacturer Warranty, no separate battery-only warranty, exclusions, remedies, and how to start a claim.

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BeardVac Precision

A vacuum beard trimmer designed to help collect trimmed stubble while you shape your beard, mustache, sideburns, and neckline with less sink cleanup.

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Quality & Safety Documentation

Model-specific certificates, declarations, test reports, manuals, lithium-battery transport documents, water-resistance information, and safe-use guidance are displayed only where matching supporting documents exist.

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Contact Us

Public email, public phone, registered business address, return address instructions, customer service hours, response target, order-support guidance, and security reminder.

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Have a question?

Customer Support: support@tepotz.com (We aim to reply within 24 hours, 7 days a week) · +86 17276259377. Phone service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside of our phone service hours, please reach out via email.

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