Frequently asked questions.

Start with your main grooming need. If beard-trimming mess is the issue, choose BeardVac Precision. For bald-head maintenance at home, choose BaldCare Pro 120 or BaldCare Magnetic 90. For daily face shaving or travel, choose the Daily Rotary Shaver. Use the Compare Models page for a side-by-side breakdown.

BaldCare Pro 120 is the longer-runtime option with about 120 minutes of use, a 5-in-1 setup, model-specific water-resistance documentation, and 7D floating heads. BaldCare Magnetic 90 is the travel and gift pick with an LCD runtime display, travel lock, matte gunmetal finish, and about 90 minutes of runtime.

Yes. Visit Gift Ideas for recommended routines, or add individual products to cart. Contact support if you would like help building a routine.

A high-speed internal fan helps generate airflow that pulls trimmed stubble through the cutting head into a sealed collection bin as you trim. This helps reduce the amount of hair that ends up on the sink. Results vary by beard type, trim length, and technique.

BeardVac Precision (CDV008) supports a 1-20mm trimming range using the included guide combs. Refer to your model's user guide for the exact comb and level setup.

The vacuum system is designed to help reduce sink mess, not guarantee zero mess. Hair capture performance can vary by beard density, trim length, technique, and how well the cutting head seals against the beard.

Yes. BaldCare Pro 120 and BaldCare Magnetic 90 use 7D floating head systems designed to follow the natural curves of the scalp, including the back of the head. Move slowly and use light pressure for the most comfortable result.

Yes. BaldCare Pro 120 (FK-8730) has water-resistance support for this model. Rinse use is supported according to the care guide. Always dry the shaver fully before charging.

Magnetic 90 features an easy-clean washable design. This model is not currently advertised with an IPX7 rating, so do not submerge the device. Follow the cleaning instructions for this model.

No. The Daily Rotary Shaver (HM-3011) is designed for daily face shaving and short stubble cleanup. For bald-head maintenance, choose the BaldCare series.

No. The Daily Rotary Shaver does not have a verified IPX water rating. Clean it with a dry brush and do not rinse the unit.

Press the release button to open the bin, empty the captured hair into a trash receptacle, and clear blade debris with the cleaning brush. Rinse only where the model's care guide supports rinsing, then allow parts to dry before reassembling.

Replacement timing depends on hair coarseness, use frequency, and cleaning routine. Inspect heads and blades regularly for wear, pulling, or reduced comfort. Refer to the user manual for maintenance schedules, or contact support for replacement availability.

TEPOTZ rechargeable products use a USB-C charging cable. Use only a compatible USB-C cable and power source that meet the product specifications, and keep products dry while charging.

Built-in Li-ion batteries within rated energy limits are generally allowed in carry-on luggage. Rules can vary by airline and destination, so check current airline and airport regulations before travel. Engage the travel lock where your model supports it.

TEPOTZ ships only to physical residential or commercial street addresses in the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, or APO/FPO/DPO addresses. Orders normally process within 1-2 business days. After dispatch, Free Standard transit is normally 3-5 business days and Express transit is normally 1-2 business days for $12.99. Estimated total time is approximately 4-7 business days for Standard and 2-4 business days for Express.

Customers may request a return or exchange within 30 days of carrier-confirmed delivery. Restocking fee is $0.00. Return shipping depends on the reason for return, and hygiene restrictions may apply to opened or used personal-contact accessories. Contact support@tepotz.com (We aim to reply within 24 hours, 7 days a week) before shipping anything back. TEPOTZ's registered business address in China is not the default operational return address. After the request is reviewed and approved, TEPOTZ will provide the applicable authorized return address and procedure based on the customer's actual return location, order details, product type, and available return-processing resources. Where available, the authorized location may be an Amazon FBA return location or another authorized overseas return-processing location. Customers must not independently select or ship products to any Amazon FBA facility, fulfillment center, warehouse, registered business address, or other third-party location.

Contact support with your order number, proof of purchase, model name, carrier-confirmed delivery date, a description of the issue, and a photo or video if possible. Our team will assess coverage and confirm next steps.

Eligible TEPOTZ products include a 2-year limited manufacturer warranty from the carrier-confirmed delivery date. TEPOTZ does not provide a separate battery-only warranty period; verified battery or charging-system manufacturing defects may be reviewed under the 2-year product warranty, while normal battery aging and normal capacity reduction are excluded.