Returns & refunds.

30-Day Returns & Exchanges

Customers may request a return or exchange within 30 days from the carrier-confirmed delivery date. The restocking fee is $0.00 for eligible approved returns. Return authorization is required before shipping any return.

How to Start a Return

Contact support@tepotz.com or +86 18159517688 with your order number, checkout email, item, and return reason. For damaged, defective, or incorrect items, include clear photos or videos. Wait for return authorization and instructions before sending anything back.

Refund Process

After TEPOTZ receives and inspects a returned item, approved refunds are normally processed within 3 to 5 business days to the original payment method. Payment providers may take an additional 5 to 7 business days to post the refund.

Defective or Incorrect Items

For approved defective, damaged, or incorrectly shipped items caused by TEPOTZ, TEPOTZ will cover return shipping or provide replacement service after review. Opening the package does not automatically make a defective, damaged, or incorrect item ineligible.

Customer-Remorse and Hygiene Limits

For change-of-mind, wrong item ordered, preference, color, feel, performance preference, or no-longer-needed returns, the customer pays return shipping. Opened or used shaving heads, foils, blades, cutters, combs, guards, and other personal-contact accessories may be non-returnable for customer-remorse reasons unless defective or required by law.