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Policy Center · Returns
Last updated: September 25, 2026
Customers may request a return or exchange within 30 days from the carrier-confirmed delivery date. Eligible approved returns have a $0.00 restocking fee. Contact TEPOTZ and receive return authorization before shipping any return.
Return requests must be submitted within 30 days of the carrier-confirmed delivery date. Requests after the 30-day window may not be accepted unless required by applicable law or covered by an approved warranty claim.
Provide your order number or other proof of purchase. Products should be returned with original packaging, user manual, USB-C charging cable, protective cap, cleaning brush, combs, replacement heads, travel pouch, and other included items when reasonably available.
Because electric shavers and accessories may contact skin and hair, opened or used shaving heads, foils, blades, cutters, combs, guards, and other personal-contact accessories may be ineligible for customer-remorse returns unless defective, damaged, incorrectly shipped, or otherwise required by law.
For defective, damaged, or incorrect items, TEPOTZ may approve a return, refund, repair, or replacement even if opened, provided the issue is reported within the applicable timeframe and verified through photos, videos, troubleshooting, carrier information, or inspection.
Customer-remorse returns are customer-paid. TEPOTZ-responsibility returns are covered by TEPOTZ after approval. For eligible approved returns, TEPOTZ charges a $0.00 restocking fee.
For change-of-mind or other customer-remorse returns, the customer is responsible for arranging and paying the related return shipping costs to the authorized return location provided by TEPOTZ after review. The authorized location may be an Amazon FBA facility or another overseas warehouse where available. Please note that return shipping rates for products containing lithium-ion batteries may be significantly higher than domestic rates. Hygiene limits may apply to opened or used personal-contact accessories.
If a product is defective, damaged in transit, or incorrectly shipped due to an issue caused by TEPOTZ, we will cover approved return shipping or provide replacement service after review and approval.
Original shipping charges, expedited shipping fees, duties, taxes, customs fees, and handling fees are non-refundable unless required by law or unless the return is caused by an error on TEPOTZ's part.
Contact support@tepotz.com (We aim to reply within 24 hours, 7 days a week) or +86 17276259377 within 30 days of delivery. Include the order number, the email address used at checkout, the item to be returned or exchanged, and the reason for the request. For damaged, defective, or incorrect items, include clear photos or videos showing the issue and the shipping box if applicable. Wait for return authorization and instructions before sending anything back.
Do not return any product without contacting TEPOTZ first. The registered business address is not automatically the return destination for any order. Customers must obtain return authorization and the official return address from TEPOTZ before sending a return or exchange. The authorized return location may vary depending on the order, product, fulfillment channel, inventory location, and available return-processing resources. Where available, an authorized return location may be an Amazon FBA facility or another overseas fulfillment or return-processing location. Do not send products directly to an Amazon FBA facility, carrier pickup point, third-party warehouse, or other fulfillment facility unless TEPOTZ has expressly provided that location as the authorized return address. A return must be shipped only to the exact address provided by TEPOTZ Customer Support after approval.
For approved exchanges, TEPOTZ will arrange a replacement depending on product availability. For defective, damaged, or incorrect items, we may offer troubleshooting, repair, replacement, or refund after review and approval.
After TEPOTZ receives and inspects a returned item, approved refunds are normally processed within 3 to 5 business days to the original payment method. Payment providers may take an additional 5 to 7 business days to post the refund.
Items returned after the 30-day window, products damaged by misuse, products missing major components, gift cards, final-sale items, customized items, non-returnable promotional items, consumable accessories showing normal wear, and opened or used personal-contact accessories returned for customer-remorse reasons may be non-returnable unless defective or required by law.
If tracking shows a package was lost in transit or delivered but not received, contact TEPOTZ with the order number and tracking number. We will work with the carrier and may provide a replacement or refund according to the investigation result.
Contact TEPOTZ immediately if an order needs to be canceled. We will attempt to cancel before processing or shipment. Once shipped, the order cannot be canceled, but you may request a return after delivery under this policy.
TEPOTZ reserves the right to refuse returns, exchanges, or refunds where there is evidence of fraud, abuse, excessive returns, intentional damage, policy manipulation, or violation of our terms, subject to applicable law.
For return, refund, exchange, or replacement support, contact support@tepotz.com (We aim to reply within 24 hours, 7 days a week) or +86 17276259377. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside of our phone service hours, please reach out via email.
