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Policy Center · Privacy
Last updated: September 25, 2026
TEPOTZ operates this store and website. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, purchase, create an account, contact us, subscribe to marketing, or otherwise use our services.
We collect contact information, order and transaction information, payment-related confirmation data, account information when available, communications with us, support photos or videos, feedback or reviews, and device or usage information such as IP address, browser type, cookies, log files, and website interactions. When you use our contact form, we collect the name, email address, and message you submit, plus any order-related information you voluntarily provide.
We collect information directly from you, automatically through cookies, pixels, log files, analytics tools, and similar technologies, and from service providers and business partners that help operate the store, process payments, prevent fraud, fulfill orders, and provide support.
We use personal information to process payments, confirm orders, arrange fulfillment, provide tracking, complete delivery, process returns and exchanges, provide warranty service, respond to customer-support requests and inquiries, assist with orders, verify product or shipping issues, improve the website and checkout experience, send notifications and permitted marketing, prevent fraud, and comply with legal obligations.
Our store is powered by Shopify. Information submitted through our website may be processed by Shopify and trusted providers that support checkout, payment processing, fulfillment, fraud prevention, customer support, shipping, analytics, and marketing.
TEPOTZ does not directly store full credit card numbers or payment account credentials. Payment information is processed securely by trusted payment providers and Shopify through encrypted checkout and payment authorization systems.
We use cookies and similar technologies to operate the website, remember preferences, keep your cart active, understand website performance, personalize content, and support advertising. You may manage cookies through your browser settings.
We may share personal information with Shopify, payment processors, fraud prevention providers, shipping carriers, warehouse partners, customer support providers, marketing providers, analytics providers, professional advisors, authorities where required by law, or successors in connection with a business transaction. TEPOTZ does not sell or rent personal information.
California and other U.S. residents with applicable privacy rights may request access, deletion, correction, and opt out of sale or sharing of personal information. TEPOTZ does not sell personal information. To exercise rights, contact support@tepotz.com (We aim to reply within 24 hours, 7 days a week).
We retain personal information only as long as reasonably necessary to provide services, fulfill orders, support returns and warranties, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
We use reasonable administrative, technical, and organizational measures designed to help protect personal information. No electronic transmission or storage method is completely secure, so please do not send sensitive payment information or confidential information through unsecured channels.
Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of personal information and to opt out of certain processing such as targeted advertising or marketing. You may unsubscribe from promotional emails using the unsubscribe link.
Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. Contact us if you believe a child provided personal information.
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised Last updated date.
TEPOTZ will not use a customer's identifiable image, likeness, photograph, video, voice recording, testimonial, review, or media submitted for customer support, returns, refunds, warranty claims, or other service purposes in public advertising, paid advertising, social-media promotions, endorsements, or other marketing materials without the customer's separate and explicit consent. Providing photos, videos, recordings, reviews, or other media for customer support, troubleshooting, returns, refunds, warranty service, or another service request does not by itself constitute consent for advertising or promotional use. For questions about this Privacy Policy or to exercise privacy rights, contact support@tepotz.com (We aim to reply within 24 hours, 7 days a week) or +86 17276259377. Registered Business Address: Room 414, Block B, Shida Building, No. 168 Qiyun Road, Fengze District, Quanzhou City, Fujian Province, China.
