Payment policy.

Accepted Payment Methods

TEPOTZ accepts Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed in USD through Shopify secure checkout.

Payment Security

All payments are processed through secure, encrypted checkout. TEPOTZ does not directly store full credit card numbers or payment account credentials. Payment authorization must be completed before an order can be processed. We will never ask you to send full card numbers, passwords, or one-time payment codes by email.

Currency

Prices are displayed in USD unless otherwise shown at checkout. The final order total, including applicable taxes, shipping charges, discounts, or fees, will be shown before you complete payment.

Taxes and Additional Charges

Applicable taxes, shipping charges, or other fees will be displayed before payment is completed where required or available.

Payment Authorization and Order Review

Payment must be successfully authorized before an order is processed. TEPOTZ may cancel or delay an order if payment cannot be verified, billing details are incomplete or inaccurate, a chargeback or payment dispute is opened, or fraud-prevention checks require additional review.

Discount Codes

Active promotions, automatic discounts, or special discount codes will be displayed on our website top announcement bar, Deals page, or product pages. Eligible codes can be applied during checkout. Only one discount code is accepted per order and codes cannot be applied retroactively.

Payment Issues

If your payment is declined, check your billing details, card information, payment account, or contact your payment provider. If you believe the issue is related to our website or checkout, contact support@tepotz.com (We aim to reply within 24 hours, 7 days a week) or +86 17276259377 with a brief description of the issue. Please do not email full credit card numbers or sensitive payment credentials.

Payment Contact

For payment questions, contact support@tepotz.com (We aim to reply within 24 hours, 7 days a week) or +86 17276259377. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside of our phone service hours, please reach out via email.